This page explains how to delete your Vivaha account and associated personal data. Vivaha is owned and operated by Eleven-Eleven Works LLC. You do not need to install or reinstall the app to request deletion — see Option 2 below.
1. How to Request Deletion
Option 1 — Delete in the app (immediate)
If you still have Vivaha installed:
- Open Vivaha and sign in.
- Go to Settings.
- Select Delete Account.
- Confirm when prompted.
Your account and personal data are deleted immediately. This action cannot be undone.
Option 2 — Request deletion by email (no app required)
If you no longer have the app installed, or cannot sign in, email us and we will delete your account for you:
Email: support@11-11works.com
Subject line: Account Deletion Request
Please include: the email address or phone number registered to your Vivaha account.
We will verify that the request comes from the account holder before deleting anything — this protects you from someone else deleting your account. We may contact you at the registered address to confirm. We aim to action verified requests within 30 days.
2. What Is Deleted
When your account is deleted, the following are permanently removed from our systems:
- Your profile — name, username, email address, phone number, date of birth, gender, address, biography, interests, and profile settings
- Your profile picture and all uploaded photos, including the image files themselves
- Your partner preferences
- Your interest requests and contact requests, both sent and received
- Records of profiles you viewed and of who viewed your profile
- Your block list and any blocks placed on you
- Your device registrations for push notifications
- Your search activity counters
- All login sessions and authentication tokens — you are signed out everywhere
Deletion is permanent. We cannot restore a deleted account, and deleting your account does not automatically cancel a subscription purchased through Google Play or the Apple App Store — see Section 4.
3. What May Be Retained, and Why
A small amount of information is kept after deletion. We keep only what is necessary for the purposes below, and we do not use it to build a profile of you or to contact you.
Abuse investigations and user safety
If another user reported your account, or you reported another user, we retain that report and the evidence snapshot attached to it. We do this because allowing account deletion to erase reports would let anyone remove the record of their own behaviour simply by deleting their account — and would also destroy the record supporting a report you filed against someone else. These records are retained for user safety, abuse investigation, and fraud prevention, and are accessible only to our moderation team.
Child safety
Where a report concerns child safety or CSAE, the report and its evidence are retained and handled in accordance with our Child Safety & CSAE Policy, including any reporting to the National Center for Missing & Exploited Children (NCMEC) or other authorities.
Financial and accounting records
If you purchased a subscription, we retain the transaction record — the plan, the dates, and the store transaction identifier — for accounting, tax, and chargeback purposes. Once your account is deleted, these records no longer contain your name, email address, or any other personal identifier.
Legal obligations and security
We may retain limited information where we are required to do so by law, or where it is necessary to establish, exercise, or defend legal claims, or to maintain the security and integrity of the platform. Security and audit logs may retain a record that a deletion occurred.
4. Subscriptions
Subscriptions are billed by Google Play or the Apple App Store, not by Vivaha directly. Deleting your Vivaha account does not cancel your subscription or issue a refund. Cancel it in your store account before deleting:
- Android: Google Play Store → Menu → Subscriptions
- iPhone / iPad: Settings → your name → Subscriptions
5. Your Other Rights
Depending on where you live, you may also have the right to access, correct, restrict, export, or object to the processing of your personal data. See our Privacy Policy for details, or contact us at support@11-11works.com.
6. Contact Us
Eleven-Eleven Works LLC
2045 W Grand Ave Ste B #239871
Chicago, IL 60612, USA
Email: support@11-11works.com
Phone: (872) 228-7783
Related policies: Privacy Policy · Terms of Service · Child Safety & CSAE Policy · Contact & Support